1. Digital delivery
NFTWizard credit packs are prepaid digital service credits. When payment is confirmed, credits are added to the purchasing account and may be used to request generation. There are no physical goods and no shipping.
2. Cancellation before use
If you bought credits by mistake and none of those credits have been used, contact support@nftwizard.app with the account email and order details. We review eligible requests promptly.
3. Technical failures
If a paid generation request fails because of a technical problem in NFTWizard, we will investigate. Where the failure is confirmed, the usual remedy is to restore the credits used for the failed request. If a paid, unused credit was not delivered to your account, we will correct the balance or issue a refund where appropriate.
4. Refunds after use
Once credits have been used for a generation request, the associated digital service has begun and third-party processing costs may already have been incurred. Used credits and completed generation requests are therefore normally not refundable, except where required by applicable law or where we determine that a technical failure warrants a refund.
Approved refunds are returned to the original payment method whenever possible. We aim to initiate approved refunds within 5 business days; your payment provider may take additional time to post the funds.
5. Payment disputes
Please contact us first so we can resolve an issue quickly. If a payment dispute or chargeback is opened, we may temporarily pause the associated account or credits while it is reviewed.
6. Local consumer rights
Nothing in this policy limits mandatory rights you may have under the laws that apply to you. Where local law provides additional cancellation, refund or conformity rights, those rights continue to apply.